Email a collegue.| Headline: | Nirdosh Kutty [kutty@blueyonder.co.uk] |
| Candidate details: | Personal Details
Address 19 Sable Court, 93 Westbury Road, New Malden, Surrey KT3 5BG Mobility - Globally Mobile Telephone Home - + 44 (0) 20 8336 2741 Mobile - + 44 (0) 7802 446 042 Email - kutty@blueyonder.co.uk Education and Professional Qualifications Secondary Education Anglo-Chinese Secondary School, Singapore Qualifications GCE ‘A’ Levels GCE “O” Levels Tertiary Education PG Dip, 2005, Knowledge Management Systems Cranfield University, (Registered for MSc Project Phase) Bar Finals, 1995, Council of Legal Education (CLE), UK MSc. (Econs.), 1991, University of Wales, Aberystwyth LLB (Hons), 1988, University of Wales, Aberystwyth IT Qualifications & Working Knowledge NT4 Server – 2000, Microsoft NT4 Workstation – 2000, Microsoft NT4 Server Enterprise – 2000, Microsoft MetaFrame 1.8 – 2000, Citrix Networking Essentials – 2000, Microsoft Security & Secure ICA – 2001, Citrix Microsoft SQL Server, Microsoft Access Microsoft Office HTML, CSS Stylesheets XML, XSLT – Basic Level Windows 2000 Server, Windows XP Web Technologies, MS Project, MS Visio An experienced Client and Project Manager, specialising in pre-sales support and post-sales implementation of systems, most recently Knowledge Management Systems. I have a good track record of successful delivery and take-up of leading edge systems in traditionally technology-resistant industries. My success has been built upon a combination of personal credibility, enhanced by my own professional status, an ability to build working relationships with senior and highly skilled client personnel, and a strong commitment to quality client delivery. Key Strengths:- Pre-sales client functional requirements analysis. Developing formal functional specifications for development of systems. Understanding technical specifications for delivery of systems. Marrying Business requirements with functional system requirements. Implementation of software and systems analysis. A thorough understanding of theoretical and practical realities of Knowledge Management. User Acceptance Testing analysis and providing a bridge between end user requirement and development constraints. Training and Support Services. A hands on approach to solving issues and promoting user buy in. Reporting, analysis and communications to all levels within an organisation. Work Experience Perceptive Technology plc 78 Cannon Street London EC4N 6NQ Knowledge Management Implementation, Training and Support Manager August 1998 – April 2006 Achievements Introduced internal procedures to improve the level and quality of service to clients. Introduced end-user evaluation forms to monitor the quality and consistency of services provided. Increased revenues by introducing consultancy services in the area of Knowledge Management and Change Management. Developed internal Knowledge Management Support Repository to improve support services provided to clients. Responsibilities • Joined in 1998 as Training Manager in MS Office Applications, reporting to the Operations Director. • Developed user manuals for MS Office Applications – Word, Excel, Outlook and PowerPoint. • Provided training both internally and externally in Office Applications and MetaDocs (a Document Management System). • Initially assisted in and eventually managed the installation of Citrix Thin Client networks. • Pre-sales User Requirements Analysis and the development of Functional Specifications for bespoke projects. • Assisted in the initial development of end-user interfaces of the Mentor Knowledge Management Toolkit. • Promoted to Mentor Product Manager in 2001, responsible for all end-user aspects of the product, reporting to the Board of Directors. • Managed a team of developers responsible for the continual improvement of the end-user interface of the Mentor Knowledge Management System. • Developed all manuals pertaining to the Mentor Knowledge Management Toolkit including – Prerequisites documentation, Installation Guides, WorkPort, KnowledgePort and Dataport modules of the product. • Project Management responsibility including: • Planning and Implementation of Mentor portal based Knowledge Management System; • Installation and Delivery; • User Training and Documentation; • User Acceptance Requirements Analysis; and • Software Quality Testing and Assurance; • Provision of Post-Implementation Support. • Provision of Consultancy Services: • Knowledge Management Concepts; • Push/Pull Systems; • Acceptance and Incentivisation of changes within an organisation; and • Building Effective Business Taxonomies. Clients included: • Foster Wells, Solicitors – Installation of Citrix Thin Client Network and Training in MS Office Products. • Sheridans, Solicitors – Installation of Citrix Thin Client Network and Training in MS Office Products and MetaDocs. • Lee Bolton Lee, Solicitors – Installation of Citrix Thin Client Network and Training in MS Office Products and MetaDocs. • MacIntyres, Chartered Accountants - Installation of Citrix Thin Client Network and Training in MS Office Products and MetaDocs. • The Royal British Legion – Implementation of Knowledge Management System; • Walker Morris, Solicitors – Replacement system for existing Knowledge Management System. • Wright Hassall, Solicitors – Implementation of Partners Precedent and Know How System. • Haysmacintyre, Chartered Accountants – Implementation of Partners Bank Letters and Intranet system. • The French Chamber of Commerce in Great Britain – Implementation of members’ extranet system. DPA Egami plc Glen House Stag Place London SW1E 5AG Training Consultant February 1998 – June 1998 Responsibilities: • Trained Clients on Egami Document Imaging and COLD (Computer Output to Laser Disk) Systems. • Advised client Law Firms on Litigation Support Systems. • Provided Support to multiple clients. Clients Included: • Clifford Chance, Solicitors; • Barclays Bank; • Westminster Council; and • Lovell White Durrant, Solicitors. Hypermark Limited 15 Station Road Reading RG1 1LG Legal/Branch Manager April 1997 – November 1997 Responsibilities: • Branch Manager for Reading Office. • Drafted all Licensing agreements between the company and prospective clients. • Provided Support and Training to clients on Trademarks Software. Clients Included: • Rothmans International; • Louis Vuitton; • L’Oreal; • Clifford Chance, Solicitors; and • Novartis. Holborn College 200 Greyhound Road London W14 9RY Tutor/Admissions Officer July 1996 – March 1997 Responsibilities: • Administration of Full Time, Part Time and Distance Learning Students. • Academic Counsellor for Distance Learning Students. • Enrolment and Examinations Registration. • Production of Desktop Publications. • Managed Student Computer Laboratory, teaching students MS Office Applications. • Tutored A Level Students and First Year Law students on Criminal Law, Contract Law, Constitutional Law and English Legal System. Stansfield Business School 266 Serangoon Central Drive 04-251 Bishan-Serangoon Town Council Singapore 550266 Lecturer / Manager March 1995 – May 1996 Responsibilities: • Managed Postgraduate and Professional Development Centre. • Planned and organized recruitment. • Lectured on International Politics and Contract Law. • Managed Professional Training Services Division for the company. |
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| Salary: | GBP 45,000pa |
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The attainment of an ideal is often the beginning of disillusion
