Email a collegue.| Headline: | Will make good consultant |
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OBJECTIVE: A self-driven, optimistic individual having an analytical approach to solving problems and sees an opportunity in every obstacle to excel and strive for the solution. Having worked extensively in the fields of customer service and sales & marketing, I am aiming for a position that offers opportunities for mutual growth. EDUCATION: 2001-2003 Welingkar Institute of Management Studies, India. Master’s in Management Studies, specializing in Marketing. Result: Passed with First Class. 1994-1997 University of Mumbai, India. Bachelor’s of Commerce in Business and Commerce. Result: Passed with First Class. 1992-1994 Secondary and Higher Secondary Certificate, Mumbai University, India. HSC examination in commerce stream (A Level Equivalent) Result: Passed with Second Class. 1992 Senior Secondary Certificate, Mumbai University, India. Result: Passed with First Class. (O Level Equivalent) RELEVANT COURSE WORK: Market Research, International Marketing, Security & Portfolio Management, Business Policy, Business Ethics, Advertising & Sales Management, Retail Management, Marketing Strategies, Quantitative Models in Marketing, Finance in Marketing, Operations Research and Information Technology for Management. TECHNICAL SKILLS: MS Office Excel, Word, PowerPoint – Advance Lotus Notes, Outlook Express WORK EXPERIENCE: ICICI Bank UK Ltd. (Tie-Up with Lloyds TSB Bank), UK Business Development Manager (July 2004 to October 2004) Based in Lloyds TSB branch, I was managing and building relationships with the existing clients of Lloyds TSB and ICICI Bank UK Ltd. Responsibilities involved handling customer enquiries relating to their accounts. I was also actively participating in sales team activities with my colleagues to understand customer requirements and to generate leads. Periodically maintaining a contact with existing customers to retain loyal and profitable relationships. Resolving customer complaints and queries regarding their transfers, deposits, interest rates, etc. Following up on customer development action plan to enable sales and meet targets. Matching customer needs with the appropriate products and services using extensive knowledge of the banks product portfolio. Also, acting as a principal point of contact to facilitate International transfer of funds. ICICI Prudential Life Insurance Pvt. Ltd, India Unit Manager (January 2004 to May 2004) Responsibilities included leading a team of 21 financial advisors. To develop and set benchmarks, on the basis of which each candidate was to be evaluated during the interview. To conduct interviews and recruit individuals for financial advisors. To train these financial advisors on all of the company’s products through presentations, case studies and role plays. To lead and motivate financial advisors to market life insurance policies, both to corporates as well as individuals. To set periodic targets and review each individual’s performance. Plan activities through tie-ups and cold calls to generate leads and to conduct regular team meetings to ensure company values and targets are met. RNA Builder’s (AA), India Assistant Manager-Business Development (May 2003 to January 2004) Responsibilities involved a research on details of all projects of the company. It involved a microscopic inspection of all the current and upcoming projects of the company and maintaining a database consisting of all the information. I was also involved in framing and implementing the CRM (Customer Relationship Management) process for the company. Role also involved on-site visits and collecting marketing and sales reports on banner advertisement, newspaper advertisement and brokerage advertising. The feedback gathered from sites was then analyzed and formed the very basis for media planning, in which I was actively involved. I was also responsible in scrutinizing and analyzing the report from the In-House Call Center and submitting my analysis to the head of marketing. I was also actively involved in coordinating tenders with various outside entities. My job also required me to analyze competition and to arrive at pricing strategies. I also worked closely with the Credit Control department of the company. Speedwing World Network Services Pvt. Ltd, India Customer Service Agent (November 1998 to March 2001) I was associated with the Frequent Flier Department of British Airways and was involved in managing the database of Frequent Fliers and updating their accounts with regards to their likes, preferences, birthdates, etc, which formed backbone of the customized service offered by British Airways to its customers. I was also responsible for handling customer complaints, queries and providing information regarding various periodic schemes offered by British Airways. INTERNSHIP: Cadbury’s India Pvt Ltd, India Management Trainee (April 2003-May 2003) I was involved in a project titled “New Channel Distribution and Market Penetration�. I was involved in devising a new channel of distribution of chocolates and malted drinks for the company on the basis of cost feasibility and logistics. ACHIEVEMENT: A course successfully completed in Japanese Management and passed with Distinction. Japanese Management is “work place management� and believes in increasing productivity of an individual through efficient management of resources at workplace. TRAINING RECORDS: Anti Money Laundering and Account Opening Session - Llyods TSB and ICICI Bank UK Ltd, UK. |
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| Salary: | GBP 17,000 |
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