Email a collegue.| Headline: | Great ability - will be able to support any implementation project |
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Highly accomplished Technical Analyst with strong analytical and communication skills. Enthusiastic, professional, proactive and self motivated individual with proven experience in pre and post sales applications development. Ability to identify, analyse and develop opportunities to grow revenues and new accounts. Seeking to utilise strengths and attributes within a dynamic customer focused role. EMPLOYMENT Oct 1998 - Dec 2004 Support Analyst - Mondas IT Plc Responsible for the support and development of Resource 32000 and Resource 3/4/5 financial applications. Responsibilities and achievements Providing 1st and 2nd line support to IT administrators and software users. Resolve queries regarding the installation of software applications: Resource 3/4/5(16bit), Resource 32000 (32bit), Microsoft SQL Server 6.5 -2000, Sybase Adaptive Server 6.0 - 9.0 and Oracle 8i & 9i client. Implementation support: data migration from customer databases to Resource 32000. Set up of Resource databases in: SQL Server, Sybase, Oracle and Access. Configure customer reports to the database platforms above. Dial in to client networks to investigate data corruption and report failures. Help users in parameter set up of Resource Accounting Modules. As part of Mondas consultancy services I am required to go on site and provide: SQL Server installation and administration, resolve data corruption and report failures. Also resolve ad hoc user training queries. Key development role: Project manage Resource 3/4/5 upgrades to Resource 32000. Assist the development team in software version control. Provide a software-testing environment in house e.g. operating systems, database platforms and hardware. Attend user group meetings and exhibitions to help the sales team with technical demonstrations, software enhancements and sales referrals. Maintain a support and development knowledgebase. May 1995 - Jan 1999 Sales Consultant - Jaeger Plc A role I took on during my academic studies at University ( at weekends and holidays). Responsibilities and achievements Development and maintenance of client base through effective communication, organisation and inter-personal skills. Customer care and service provided to client base and special promotional services used to cater for key accounts such as charge card holders. Marketing, merchandising, stock control, budgeting, forecasting and security of the menswear department. Reporting to store managers and head office departments by producing weekly sales analysis reports against targets. Aug 1997 - Feb 1998 Contract Accounts - Accountancy Additions Responsibilities and achievements Sales ledger Clerk - Michael Page Plc: Coding Invoices to be processed into the sales ledger. Reconciling bank statements to the cash book. Resolving customer queries. Finance Assistant - Comdisco: To assist the financial accountants in Go Live for the new CODA Accounts package. Ensuring that opening balances on ledgers reconcile to the archived accounts data. Also help in the migration of legacy data into sales, purchase and general ledgers. Banking Assistant - Tie Rack Plc: Sole responsibility of nine retail outlets within the organisation. Duties include: inputting daily banking into the cash book, reconciling branch accounts with head office records. Aug 1990 - July 1995 Forte - Customer Service Assistant My duties were predominantly in customer service ( P/T work during studies). Working in a team environment to ensure quality standards are met. Facing customers to audit quality of service. Helping operations managers to implement quality control procedures. Volunteer to assist managers in operations during staff absences. EDUCATION Thames Valley University 1994-1997 BA (Hons) Accounting& Finance London West Thames & Acton College 1991-1994 ‘A’ level: Accounts & Economics Dormers Wells High School 1986-1991 GCSE’s: English, Maths, Accounts, Economics, Physics SKILLS AND COMPETANCES Analytical: A good aptitude for problem solving and able to distinguish between the key elements of a situation. Communication: Excellent written and verbal skills including the ability to write clear reports. Computing: A working knowledge of Microsoft applications including: Word, Excel and Windows Operating Systems( 95, 98, 2000, XP, 2000 Server, 2003 Small Business Server). Also Database Management Tools: MS SQL Server, Sybase and Access. Training: SQL Server 7.0 - 2000 Database Administration, Object Report Writing and Maximiser Customer Focus Groups. INTERESTS I play tennis at club level, participated in the school and university tennis teams. In my spare time I am keen to learn about advances in Audio and Video formats - an enthusiast. References available upon request |
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| Salary: | GBP 32000 - 40000 |
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